Hypertech Solutions - We Accelerate Your Growth
Hypertech Solutions Has Been Providing Solutions to Clients For The Past Decade Using GNU/Linux Open Source Technologies
•We Provide Solutions Tailor-Made To Suit Client Requirements.
•We Also Provide Commercial Support For Centos, RHEL & Ubuntu Operating Systems
•We Provide Managed Services
•We Provide On-Site Manpower To Our Clients
•We Provide Server Consolidation Solutions Using KVM Based Virtualization
Managed Services
Understanding of end client infrastructure and the various system and application softwares implemented on their site Analysis of the support requirement of the client Providing intelligence in recruitment of Linux Level-1 System Personnel who will be a part of Enet and sizing the manpower according to the requirement Training of Level-1 admins in areas which are beyond their understanding Steady and phase-wise documentation of all that is implemeneted on the client site so that a complete understanding is possible over a period of time Creation / Enhancement of a knowledge management system where all known issues will be documented as a part of continual process Understanding the client’s new requirements and guiding the Level-1 personnel to achieve the deliverables In-Depth understanding of implementation of complex architecture like cloud computing etc. used by the client so that support efficiency can be maximized Implementation of various processes to maximize uptime Coordination with client’s support personnel where Level-3 support might be required Providing required inputs to client’s Level-3 personnel when new implementations would take place Ensuring necessary steps to maintain a secure configuration of the various system and application software
read moreTechnical Manpower Supply
Putting up a process in place for the Level-1 personnel to perform all the required health checks on the various components in the client’s infra Training the Level-1 personnel to use the automation tools currently implemented by the client and new levels of automation that will be achieved by us in the future Providing guidance to Level-1 personnel on the various products and services used by the client Training the Level-1 personnel on advanced implementations like load balancing cluster etc. implemented by the client Support in preparation of high-level documentation for the products and systems used for ease of understanding Enhancing the reliability of the backup process used by the client Training of Level-1 personnel where required for coordination with the client’s vendors Training of the Level-1 personnel wherever required based on client software implementations like Web Server, Database Server etc. Understanding the configuration management systems used by the client and trying to improvise on the same. Ensuring that a process is put in place for the Level-1 personnel to perform regular activities like log analysis etc. Supporting Level-1 on their activities in case it is too complex
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